Umm Yeah, Your Client is throwing our Shampoo in our Receptionist Area

OK  So I had the cutest little 3 year old girl visit the salon the other day.  She truly looked like a little china doll.  I loved, loved, loved, loved her and she was my client.  I sat her up on the tall booster chair, put on her oversized apron, and performed a thorough yet quick consultation with her and Mom.

Next thing I know this cutie is reaching high and low at just about every interesting thing in my station.  Clips, Combs, and Brushes, oh my....

Then my trusted-very gifted instructor comes over to help me execute Mom's desire for her little angel to have a "clean and not ratted" hair style.  As I'm methodically pulling out my shears, sanitizing my hands, and getting my comb ready for parting my instructor leans into me and says...

"OK Bobbie time is key here.  Were not going to shampoo her, spritz her, or section her I want you get her hair in a low pony, tie it tight, and do one quick-straight cut.  You have less than 30 seconds to make your move - you are working on a young client."

As any good student would do I followed every word and as soon as I made the one quick-straight cut all of my clients baby fine hair fell into a wonderfully perfect diagonal forward - I was shocked it worked.  Soon after the beautiful little girl was off to wondering, looking, touching, feeling, and mostly moving.  The next few moments involved me, my instructor, and another student taking turns holding the little girl while we took turns clipping and cleaning up a few hairs out of place on this very quick cut.

Shortly after the wonderful service I delivered the beautiful girl to a wonderfully satisfied Mommy who was also getting a cut and color service.  Then I went onto style my mannequin heads with perm rods, rollers, and anything else educational during my down time.

Not too long into my work I have a tap on my shoulder by the receptionist letting me know that my client is sifting through receptionist area throwing shampoo and feverishly "reading" magazines.  The key words here are "my client" I still had a client in the salon even if she was not in my chair.

What's the point of the long story....well a quick one stroke cut doesn't necessarily mean it's a quick client.  The experience is 90% relational and 10% hair.